REFUND policy

Return and Refund Policy

Last Updated: October 23, 2026

At Zust2Track, customer satisfaction is important to us. We want you to feel confident when shopping for children's clothing through our website. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Eligibility

Customers may request a return for eligible products within 7 days of delivery, subject to the conditions outlined in this policy and applicable laws.

To be eligible for a return, items should generally:

• Be unused, unworn, and unwashed.
• Be in their original condition, with tags and packaging intact where applicable.
• Include proof of purchase or a valid order number.

Certain products may not be eligible for return for hygiene, safety, or other lawful reasons. Any applicable exclusions will be clearly communicated to customers before purchase.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

2. Items Eligible for Return or Refund

A return or refund may be considered in circumstances such as:

• The customer receives a damaged or defective item.
• The customer receives an incorrect product.
• The delivered product differs materially from its description on our website.
• The customer requests a return for an eligible item within the stated return period.

All requests will be reviewed fairly in accordance with this policy and applicable law.

3. How to Request a Return

To initiate a return, please email our customer support team at **Manishmihra2026@gmail.com** within 7 days of delivery.

Please include the following information:

• Your order number.
• The name of the product you wish to return.
• The reason for the return.
• Photographs of the item, if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions regarding the next steps. Please wait for return instructions before sending any item back.

4. Refund Process

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, we will initiate the refund to your original payment method.

Refund processing times may vary depending on your bank, card issuer, or payment provider. We will make reasonable efforts to process approved refunds promptly and inform you if additional information is required.

Where a refund is required for a cancelled order, a damaged or defective product, an incorrect item, or another legally eligible situation, it will be handled in accordance with applicable law.

5. Refund Timeframe

After an approved refund has been initiated, the time required for the amount to appear in your account depends on your payment provider or bank.

If you have not received your refund after the timeframe communicated by our customer support team or payment provider, please contact us with your order number so we can assist you.

6. Return Shipping Costs

If an item is damaged, defective, incorrect, or otherwise eligible for a return at our responsibility, Zust2Track will provide an appropriate resolution in accordance with applicable law, including handling reasonable return shipping costs where required.

For other eligible returns, any applicable return shipping charges will be communicated to the customer before the return is completed.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and discuss an appropriate resolution.

Exchanges for size, colour, or other preferences may depend on product availability and our applicable return conditions. Where an exchange is unavailable, an eligible refund or another lawful resolution may be offered.

8. Non-Returnable Items

Certain items may be excluded from returns where legally permitted, including products specifically identified as non-returnable before purchase for valid reasons.

This exclusion does not apply where a customer is entitled to a remedy under applicable consumer protection laws, including for defective, damaged, incorrect, or misrepresented products.

9. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Orders may be cancelled before dispatch where the cancellation request can be accommodated. If an order has already been shipped, customers may request a return in accordance with this policy and our Cancellation Policy.

Refunds for approved cancellations will be initiated to the original payment method where payment has already been collected.

10. Contact Information

For questions about returns, refunds, or exchanges, please contact us using the details below.

Store Name: Zust2Track

Business Representative: Manish Kumar Mishra

Email: Manishmihra2026@gmail.com

Business Address: Naurangabad, Hetampur, Chandauli, Uttar Pradesh – 232106, India

Please include your order number in all return and refund enquiries so that we can assist you efficiently.

11. Policy Updates

Zust2Track may update this Return and Refund Policy when necessary. Any changes will be published on this page with an updated revision date. The applicable policy will be administered consistently with relevant consumer protection laws.

At Zust2Track, we aim to provide a transparent, fair, and reliable shopping experience for every customer.